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Roles, the Portal and the app ​

Who uses which part of Ranes, and what each role can do.

For everyonePortal and app3 min read

There are two ways into Ranes.

The PortalThe app
Who uses itAdministrators and supervisorsEveryone, including administrators
WhereA web browseriPhone, Android or a web browser
Used toSet up, build, assign and review workSee your work, complete it, track time and report issues

Roles ​

RoleWhat it's for
Global AdminFull company administration, including assigning admin roles. Some setup is Global Admin only: creating and editing planners, renaming Jobs, and setting Tap In checks.
User AdminManaging people: inviting, suspending and reactivating users. Can't assign admin roles.
Billing AdminBilling administration, with partial Portal access.
User app onlyUses the app for assigned work. No Portal access.

What each role can do ​

PermissionGlobalUserBillingApp only
Assign admin rolesYesNoNoNo
Suspend or activate usersYesYesNoNo
Create, edit or delete plannersYesNoNoNo
Mark planner submissions completeYesYesYesNo
Portal accessFullPartialPartialNone

Tip

In the Portal, the Users page has a View role access differences button that shows this table.

To change someone's role, see Manage people and roles.

Can't find what you need? Ask your organization's administrator, or contact support from the Help page in the app.