Report and escalate an issue in the field

From a photo on a phone to a closed issue, with the right people notified along the way.

For everyoneApp and Portal3 min read

Uses: Log-Its, notifications, Time tracking and Jobs.

1. Capture it A team member creates a Log-It with a photo, marks it up and picks the job. How
2. Escalate They add a comment with Escalate-It, which sends an in-app notification and an email. How
3. Pick it up A supervisor sets it to In Progress and shares it with whoever will fix it. How
4. Fix and record Progress is added as comments and photos. How
5. Close it Resolved once fixed, Closed once confirmed. How

Tip

Issues people mention at tap out are saved with their time entry. When they need photos or follow-up, raise a Log-It too. See Wrap up your shift.