When a task can't be completed

Record why a task wasn't done, so the planner can still be submitted and followed up.

For team membersApp2 min read

Work doesn't always go to plan. Every task needs an outcome, but it doesn't have to be Completed.

1. Open the task Select Can't complete this?.
2. Choose an outcome Pick the one that fits (see below).
3. Explain Add a reason. For Couldn't complete, a reason is required, because it helps the team follow up.
4. Save Select Save outcome.

Outcome	Use when
Couldn't complete this task	Something blocked or interrupted the work, such as missing parts, no access or bad weather.
Doesn't apply to this work	The task isn't needed for this job or situation.
Not required for this work	The task was optional here.

Tasks that weren't completed become open items on the submission. To change an outcome, open the task and select Change.